How it works
Nothing new to learn.
Your team keeps talking the way it does. The list keeps itself.
1 · Talk
Talk, the way you already do.
Customer calls. Voice notes from site. In your own language, or mixed with English.
Todo
Order 8mm clear glass for Kharadi
Kharadi · Tower BVoice note · Site supervisor · 9:12 am
Assigned to you · due Wednesday
2 · On the list
Every promise, on a list.
What was promised, to whom, and by when. With a name against it.
Call
Customer, Baner flat 1104
Wants the revised quote for 12mm toughened glass before Friday. Also says the bedroom window is leaking again.
Todos (3)
Send revised quote for 12mm toughened glass by Friday
Baner · Flat 1104Assigned to Rakesh
Visit to check the bedroom window leak
Baner · Flat 1104Not assigned yet
Confirm balcony measurements with the site supervisor
3 · Seen
Seen, not just sent.
Grey ticks when it reaches them. Blue when they've seen it. No more "I didn't get the message."
Todo
Send revised quote for 12mm toughened glass by Friday
Baner · Flat 1104- RakeshSeen 11:52 am
- ImranDelivered 11:45 am
4 · Closed
Done means done.
A complaint stays open until someone closes it. Then everyone can see it's closed.
Window leak, Baner flat 1104
Site visit Thursday · Assigned to Rakesh
Window leak, Baner flat 1104
Closed by Rakesh